Plate Support

Need a hand, found a bug, or have an idea? We would love to hear from you.

Get in touch

Email us at [email protected].

For bug reports, please include:

  • Your iPhone model.
  • Your iOS version.
  • The Plate version and build number, from Settings ▸ About.
  • What you did, what you expected to happen, and what happened instead.

Help

Importing

How do I import a recipe from a website?

Using Safari:

  1. Open the recipe page in Safari.
  2. Tap then Share, and choose Plate from the list of apps.
  3. If Plate isn't visible, tap More to find it.

OR

Inside Plate:

  1. In the Recipes tab, tap +.
  2. Choose From URL and paste the link to the recipe page.
  3. Once the import finishes and you save the recipe, it will appear in the Recipes tab, marked NEW.
How do I import a recipe from a photo?

In the Recipes tab, tap + then From Photo. You can take up to 10 photos using the camera, or select some photos from your library.

Only one recipe at a time can be imported this way, but you can choose multiple photos (for example, a picture for the recipe and all the pages that make up the recipe).

On the free version, a photo import uses one of your 3 AI-assisted imports for the week, and the + menu shows how many are left. Plate Pro removes the limit.

How do I import a recipe from text?

In the Recipes tab, tap + then From Text, and paste the recipe text. Apple Intelligence reads it on your device and turns it into a recipe you can review before saving.

Like photo and PDF imports, this draws on the free version's weekly allowance of 3 AI-assisted imports.

From Text, From Photo, and From PDF appear only while AI Features is enabled in Settings. Extracting from text also requires Apple Intelligence to be enabled on your device.
Which sites import the best?

Sites that publish structured recipe data (JSON-LD or microdata) work well. Most major food publishers, recipe blogs, and supermarket sites fall in this bucket.

For sites that don't do this, Plate falls back to scanning the page for the recipe name, ingredients, instructions, and notes. The result is usually good but may need a quick check for correctness before saving.

A recipe failed to import from a site. What now?

We would love to know when this happens, so we can check whether the app needs adjusting to support such sites better. You will have a Report button (or a flag button in the top-left of the recipe editor). Tap it to securely send us the details of the failed import, which helps us resolve the problem quickly.

You can also send us the details via Settings ▸ Help ▸ Report a Problem, which opens your email app.

Things you can try:

  • Open the page in Safari, save it as PDF, and try + ▸ From PDF.
  • Open the page in Safari, copy the recipe text, and use + ▸ From Text instead.
This requires that you have Apple Intelligence turned on.
How best to import photos and PDFs?

Photo imports work best when the recipe text is straight, well-lit, and the photo isn't too far away. Plate also tries to find a photo of the dish.

For multi-page PDFs (a cookbook scan, for example), Plate processes every page you select and tries to stitch them into a single recipe.

Avoid multiple recipes on the same page; this is an area we still need to improve.
Can I share a photo or PDF to Plate from another app?

Yes. Share a photo or a PDF to Plate from any app, and it imports using the same recipe scan as an in-app photo import. A PDF with more than one page shows the same page picker, so you choose what to read.

Imports shared from another app draw on the same weekly allowance as the ones you start inside Plate.

When sharing from another app, up to 5 photos or 5 PDF pages are read per import. Importing inside Plate allows 10.
What about subscriber-only sites?
If a site requires a paid subscription, Plate can detect this and will open a browser sheet that you can use to sign into the site. Once you have signed in, tap Done and Plate will try to continue the import.
A recipe's website has changed. Can I update my copy?

Yes. Open the recipe, tap the menu, and choose Refresh from Source. Plate fetches the page again and opens a Review Changes screen with every changed field highlighted, so you can check the update before saving.

Fields you have edited by hand are kept even when the site stops providing them. If nothing changed, Plate tells you and leaves the recipe untouched.

How do I bulk-import recipes?

Use + ▸ From File to import recipes exported from Crouton, Paprika, Recipe Keeper, and Plate's own .platerecipes format.

After the import, a summary shows what was added, what was already in your library, and anything that couldn't be imported, with a list you can review.

On the free version, a bulk import stops at the 15-recipe limit. Plate adds what fits, tells you how many of the file's recipes made it in, and offers Plate Pro for the rest. A file import does not count against the weekly allowance for photo, PDF, and text imports.

Creating & Editing

How do I create a recipe from scratch?
  1. In the Recipes tab, tap + then New Recipe.
  2. Fill in the Recipe tab (photos, name, ingredients, and instructions) and the Details tab (summary, notes, servings, rating, times, source, nutrition, and categories).
  3. Tap Done to save. Done stays disabled until the recipe has a name.
How do I edit a recipe?
Open the recipe, tap the menu in the top-right, and choose Edit. Edit is also in the menu when you press and hold a recipe in a list.
How do I add and manage photos?

In the editor, tap Add Photo and choose Take Photo, Choose from Library, or Paste (offered when you have an image copied).

Tap any photo in the editor to crop it: drag the corner handles, tap RESET to start over, and Done to apply. To pick the photo shown in lists, press and hold a photo and choose Set as main photo.

Organizing

How can I organize my recipes?

Plate gives you four ways to group recipes: the built-in Library groups, Pinned Recipes, your own Collections, and Categories. To browse them, swipe right from the Recipes tab or tap the chevron in the top-left toolbar to open the sidebar.

Library

Plate creates these groups for you automatically:

  • Favorites: recipes you've marked as favorites.
  • Pinned: recipes you've pinned for temporary quick access.
  • Recently Added: recipes you've imported or created in the last 14 days, newest first.
  • Uncategorized: recipes that don't have any categories assigned.

Favorites and Pinned are always shown; Recently Added and Uncategorized appear only while they have recipes in them.

Pinned Recipes

Pin a few recipes when you want them at your fingertips for a while. As soon as anything is pinned, a floating pin button appears above the tab bar in the Recipes tab; tap it to open your Pinned Recipes and jump between them. It's handy for cross-checking ingredients or comparing two takes on the same dish.

Collections

Use collections to group recipes however you like: by season, by event, by who they're for. Collections are yours, and recipes imported from websites are never added to a collection automatically. Recipes can be in multiple collections.

Categories

Categories are labels for recipes. When you import from a website or app that publishes categories, Plate picks them up and assigns them to the recipe. Recipes can have multiple categories assigned to them.

How do I delete a recipe?

Open the recipe, tap the menu in the top-right, and choose Delete. Plate asks you to confirm first. Deletion is permanent and syncs to your other devices.

You can also press and hold a recipe almost anywhere it appears to open a menu of actions, including Delete.

Cooking

How do I start a timer?

Times in the instructions, like "10 minutes" or "an hour", are highlighted.

  1. Tap the time in the step.
  2. Choose Start Timer. For a timer that's already running, the menu offers Pause Timer, Resume Timer, and Stop Timer instead.
For a range like "20-30 minutes", a Pick a Time sheet lets you choose the duration first.
How do I create a timer that isn't in the recipe?
  1. Tap the Timers button in the recipe toolbar, or tap the countdown bar at the bottom of the screen.
  2. In the Active timers panel, tap + Custom.
  3. Pick a duration with the Wheels or the Keypad, or tap a preset, give it a name if you like, and tap Start.
Where do I see my running timers?

The countdown bar at the bottom of the screen follows you to every tab. Tap it to open the Active timers panel, where timers are grouped by recipe.

In the panel you can pause or resume a timer by tapping its countdown, nudge it with + 1 min and − 1 min, swipe left to Stop one, or end everything with Stop All. Tapping a timer's step text takes you straight back to that step, even in another recipe.

Do timers keep running when I leave a recipe?

Yes. Going back to your recipes, opening another recipe, or switching tabs never stops a timer; timers stop only when they finish or when you stop them.

Running timers also appear on the Lock Screen and in the Dynamic Island. With timers in more than one recipe, the Lock Screen shows the one closest to done plus how many others are running.

Timer alerts are time-sensitive, so they ring through Focus modes such as Do Not Disturb and Sleep. Make sure Plate is allowed to send notifications.
What is Cook Mode?

Tap the flame button in the top-left of a recipe to enter Cook Mode. The recipe goes full screen, the ingredients, steps, and notes get bigger so they stay readable from a step back, and accidental back-swipes are blocked. Tap the red Exit Cook Mode button to leave.

The screen stays awake whenever a recipe is open, in or out of Cook Mode, so it won't sleep mid-cook.
Can I change the text size in Cook Mode?

Yes. Go to Settings ▸ Cook Mode Text Size and drag the slider; a live preview shows exactly how ingredients and steps will look. You can go from one step smaller to five steps larger than your normal text size. The default is one step larger.

The setting is relative to your device text size, so Cook Mode still respects the text size you set in your device's settings.

Scaling & Conversions

How do I scale a recipe?

In the Inline layout, use the and buttons beside the Ingredients heading; the third button opens the Scale popover, with presets from ½× to 3× and a slider covering ¼× to 8×.

In the Tabbed layout, tap the scale chip next to the tab selector while on the Ingredients tab; it shows the current scale and opens the same Scale popover.

Every ingredient quantity and the servings count update to match, and adding ingredients to your shopping list adds the scaled quantities. The scale resets when you leave the recipe.

Sizes that describe a single item stay fixed: scaling "5x 8 oz chicken thighs" to 2× gives "10x 8 oz", not "10x 16 oz".
How do I convert units?
Tap a measurement in an ingredient line, like "250 g" or "2 cups", to see it in other common units. Volume and weight each convert within their own kind, and ounce measurements also show tablespoons and teaspoons, which helps with baking and cocktails.
How do I convert temperatures?
Tap a temperature in the instructions (250°C, 350 F, or "200 degrees") to see it in the other unit. A temperature written without a unit shows both readings, one treating it as Celsius and one as Fahrenheit.

Nutrition

Where does nutrition information come from?

When a website or imported file provides nutrition, Plate keeps it. It shows as a calorie chip beside the recipe's time chips; tap the chip for a card with calories and macros, and tap All nutrients for the full list.

To add or correct nutrition by hand, edit the recipe and fill in Nutrition on the Details tab (for example, "Calories: 200").

Why doesn't nutrition change when I scale a recipe?
Nutrition is per serving. Scaling changes how many servings you make, not the size of a serving, so the numbers stay the same.
Can I see kilojoules instead of calories?
Yes. Set Settings ▸ Measurement System to Metric for kilojoules, or US for calories.

Shopping List

How do I add a recipe's ingredients to the list?
  1. Open the recipe and tap the cart button in the toolbar. You can also press and hold a recipe anywhere and choose Add to Shopping List.
  2. Pick the ingredients you want. A row that's already on your list says Already on your list with its current quantity, and adding it combines the two.
  3. Tap Done.
If you scaled the recipe, the scaled quantities are what get added.
Where is my shopping list stored?

Your shopping list lives in Apple Reminders. Choose which Reminders list Plate uses under Settings ▸ Shopping List.

Because it's a normal Reminders list, you can share it with your household from the Reminders app, and checking an item off in either app checks it off in both.

If Plate can't access Reminders, allow it under iOS Settings ▸ Privacy & Security ▸ Reminders.
What if two recipes need the same ingredient?
The quantities combine into one item ("2 cups" and "1 cup" become "3 cups"; unlike measurements sit side by side), and the item notes also for the other recipes that need it. Adding the same recipe again never doubles your quantities.
How do I add my own items?
Tap + in the Shopping tab and type the item name. Your most recent additions wait under Recent; tap one to put it straight back on the list.
How do I share or print the list?
Tap the share button in the Shopping tab and choose PDF, Text, or Print. Useful for anyone in the household not using Apple Reminders.

Meal Plan

How do I add something to the Plan?
Tap + in the Plan tab to add an entry for the selected day, or press and hold a day in the calendar and choose Add. An entry is either a Recipe or a Note, and Plate suggests the first meal type you haven't planned for that day.
How do I change the day of a Plan entry?
  1. Swipe left on the entry under the Meals heading and tap Change Meal (for a note, Edit Note).
  2. On the sheet, tap the date to pick a new day. You can also change the meal type, or pick a different recipe.
Can I plan something that isn't a recipe?
Yes. When adding an entry, switch the type to Note and write anything: "eating out", "leftovers", "order pizza". Notes appear on the day alongside your meals.
Can I share a day's plan?

Press and hold the day and open Share to print the day's recipes, export them to PDF, or share them as Text or a Plate Recipe File. The Share menu appears once the day has at least one recipe.

The same menu offers Add to Shopping List for all of the day's recipes, and Remove All to clear the day.

What are the colored dots in the Plan for?
This shows you at a glance which meals you have already planned for a day. You can customize the colors in Settings ▸ Meal Colors.
Does the Plan show nutrition totals?
Yes. A Nutrition section below a day's meals sums the nutrition of every recipe planned that day. You can turn the card on or off with Settings ▸ Daily Nutrition Card, and set a Daily Energy Goal alongside it.

Sharing & Export

How do I share a recipe?
Tap the share button in the recipe toolbar, or press and hold a recipe and open Share. You can share a Link (when the recipe has a source), a Plate Recipe File, a PDF, or plain Text, or Print it. PDFs use your chosen app font and the recipe's photos.
How do I send recipes to another Plate user?
Share them as a Plate Recipe File. The .platerecipes format packs recipes and their photos into a single file, shows a preview in Messages before it's opened, and opening it imports everything inside.
How do I export my whole library?

Open Settings ▸ Export Recipes and choose Plate Recipe File, Paprika, Recipe Keeper, or Crouton. Whatever you brought into Plate, you can take back out.

On the free version, the file holds the first 15 recipes, which is everything a free library can hold. If your library is larger than that, you will need to upgrade to Plate Pro to export it all.

Sync

Does Plate sync between my devices?

Yes, via iCloud. It is on by default; the iCloud switch in Settings turns it on or off, and the Sync Status row underneath shows the details.

Recipes, collections, categories, meal plans, and your photos all sync.

Sync runs in the background, and you can use Sync Status to check whether it is working.

If you install Plate on a new device with the same iCloud account, everything will automatically start syncing when you open the app.

How long does sync take?

Usually sync is quick, and changes on one device show up on another within seconds.

However, if there are issues with the network, Apple's servers, or your Apple account, there may be some delay.

When starting on a new device, I only see photos show up with no recipe text?

Apple sends us the photos and recipe text at different times, so we may receive photos before we have received recipes.

Give it some time, and the recipe text will appear as well.

You can monitor the progress in Settings ▸ Sync Status. When the status is Up to date, we have all your content.

Can I turn off syncing?

Yes. Turn off the iCloud switch in Settings, and your data will not be synced.

Everything stays on the device, and if you turn syncing back on later, it resumes where it left off.

Sorting

How can I sort recipes?

In the Recipes tab, tap the menu in the top-right, choose Sort By, and pick an order:

  • Name (A to Z) or Name (Z to A): alphabetical.
  • Newest First or Oldest First: by the date the recipe was added.
  • Highest Rated: by the rating you've given the recipe.

The order you pick applies everywhere recipes are listed and is remembered the next time you open Plate. Newest First is the default.

Searching

Can I act on several search results at once?

Yes. In the Search tab, tap the button in the top-right and choose Select Recipes. Tap results to select them, or use Select All, then tap again to favorite, pin, share, add them to a collection or the shopping list, or delete them in one go. You can also press and hold any selected recipe to get the same actions.

There are two quick ways to select while you're there: sweep a finger down the check circles to select a run of results, or start a two-finger pan anywhere on the list to begin selecting instantly. The search stays live too: keep typing to refine it, and results that fall out of the search leave the selection with it.

Plate Pro

Is Plate free?

Plate is free to download, and the free version includes every feature: importing, cook mode, timers, scaling, nutrition, meal planning, shopping lists, and iCloud sync.

Two limits apply to it:

  • Your library holds up to 15 recipes.
  • You get 3 AI-assisted imports (photo, PDF, or text) in any seven days.

Plate Pro removes all limits, for a single purchase.

The free version is not a trial. Nothing is on a clock, and nothing expires.
What does Plate Pro include?
  • Unlimited recipes. Create or import as many as you like.
  • Unlimited scanning. No weekly limits for photos, PDFs or text imports.
  • Unlimited export. Export a few recipes or the whole library, in one file.
  • One purchase. No recurring payment.
  • Family Sharing. Turn on Purchase Sharing and your family gets it too.

Open it from Settings ▸ Get Plate Pro, by tapping the app icon in Settings ▸ About, or from any message about a limit. The price is shown before you buy, and Apple handles the payment.

What happens when I reach the recipe limit?

Plate stops accepting new recipes and offers you Plate Pro. Nothing already in your library is locked, hidden, or deleted: every recipe stays readable, editable, and syncing.

Once you are within three recipes of the limit, a quiet banner in the Recipes tab shows the count, so the wall doesn't arrive as a surprise.

Which imports count against the weekly limit?

Only the ones that read a recipe with on-device AI: From Photo, From PDF, and From Text, including photos and PDFs you share to Plate from another app.

These do not count:

  • From URL, and sharing a link to Plate from Safari.
  • From File, for Crouton, Paprika, Recipe Keeper, and .platerecipes files.
  • New Recipe, and editing a recipe you already have.

The window rolls: it opens at your first AI-assisted import and clears seven days later. The + menu shows how many you have left.

I bought Plate before it went free. Do I have to pay again?
No. If you bought Plate while it was a paid app, you have been automatically upgraded to Plate Pro on every device signed into that Apple Account. You can confirm that you have Plate Pro by going to Settings ▸ About. Plate Pro shows a PRO seal on the app icon. If you do not see it and you are sure you bought Plate before it went free, tap Restore Purchases on the same screen.
How do I get Plate Pro back on a new iPhone?

Sign in with the same Apple Account and open Settings ▸ About ▸ Restore Purchases. Restoring is offered on the Plate Pro screen too.

Purchases follow your Apple Account rather than the device, so there is nothing to keep a note of.
Can I export recipes without Plate Pro?
A whole-library export includes the first 15 recipes, which is everything a free library can hold. If your library is larger than that, you will need to upgrade to Plate Pro to export it all.
What happens if my purchase is refunded?
The free limits apply again. Nothing already in your library is locked, hidden, or deleted, and Plate stops accepting new recipes until you buy Plate Pro again.